Last updated: 7/14/2026

At Heartsong Herbs, we respect your privacy and are committed to protecting your personal information.

We collect information you provide directly to us, such as when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact customer service

This may include your name, email address, shipping and billing address, phone number, and payment information. We also automatically collect certain information about your device and how you interact with our store, such as IP address, browser type, and pages visited.

We also automatically collect certain information about your device and browsing activity through technologies such as Google Tag Manager, Google Analytics, Google Ads, and Meta Pixel (Facebook/Instagram).

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support
• Send marketing emails (you can unsubscribe at any time)
• Improve our website and customer experience
• Comply with legal obligations

We use Google Analytics and Google Tag Manager to understand how visitors interact with our store. We use Google Ads and Meta (Facebook/Instagram) advertising platforms to show relevant ads to you on other websites and social media.

We do not sell, trade, or otherwise transfer your personal information to third parties for monetary compensation. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and serving our customers. These service providers include:

• Payment processors (e.g., Shopify Payments, PayPal, Stripe)
• Shipping carriers (e.g., USPS, UPS, FedEx)
• Google (for Google Analytics, Google Ads, and Google Tag Manager)
• Meta (for Meta Pixel and Facebook/Instagram advertising)

These third parties are contractually required to use your information only for the purpose of providing services to us and to maintain the confidentiality and security of your data. We may also disclose your information when required by law.

Our website uses cookies to enhance your shopping experience. You can manage cookie preferences through your browser settings.

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications
• Request a copy of your data

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

If you have any questions about this Privacy Policy, please contact us at: info@heartsongherbs.com