Terms of service

Terms of Service
Heartsong Herbs
Website: heartsongherbs.com
Last Updated: 7/31/2026

Welcome to Heartsong Herbs. These Terms of Service (“Terms”) govern your access to and use of the website heartsongherbs.com (the “Site”) and any purchases of herbal tinctures, plants, or related products (the “Products”) offered by Heartsong Herbs (“we,” “us,” or “our”). By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, do not use the Site or purchase Products.
1. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase Products from us. By using the Site, you represent that you meet this requirement and have the legal capacity to enter into these Terms.
2. Products and Nature of Offerings
We sell herbal tinctures, live or dried plants, and related botanical products. Product descriptions, images, and availability are provided for informational purposes and are subject to change without notice. We strive for accuracy but do not guarantee that descriptions, colors, or other content are error-free.

Important Health & Safety Disclaimer
Our Products are not intended to diagnose, treat, cure, or prevent any disease. They are not FDA-evaluated or approved as drugs. Information on the Site is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before using herbal products, especially if you are pregnant, nursing, taking medication, or have a medical condition. We are not responsible for any adverse effects resulting from the use or misuse of our Products. You assume all risk related to the use of any Product purchased from us.
3. Orders, Pricing, and Payment
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including pricing errors, suspected fraud, or product unavailability. Prices are listed in U.S. dollars and are subject to change. Applicable taxes, shipping, and handling fees will be added at checkout. Payment must be made through the methods we accept at the time of purchase. You authorize us (or our payment processor) to charge the payment method you provide.
4. Shipping and Delivery
Shipping times, methods, and costs are estimates only and are not guaranteed. Risk of loss and title for Products pass to you upon our delivery to the carrier. Live plants and certain herbal products may have shipping restrictions based on season, weather, destination, or regulations. We may refuse to ship to certain locations. You are responsible for providing accurate shipping information. We are not liable for delays or damage caused by the carrier, weather, customs, or incorrect addresses.
5. Returns, Refunds, and Cancellations
Please review our separate Return Policy for details. Due to the nature of herbal products and live plants:
  • Opened or used tinctures generally cannot be returned for health and safety reasons.
  • Live plants may have limited return windows and specific condition requirements.
  • We may offer store credit, exchange, or refund at our sole discretion for eligible items.
To request a return or cancellation, contact us promptly at the email listed below.
6. Intellectual Property
All content on the Site—including text, images, logos, product descriptions, and design—is owned by or licensed to Heartsong Herbs and is protected by copyright, trademark, and other laws. You may not copy, reproduce, distribute, or create derivative works without our prior written permission.
7. User Conduct
You agree not to:
  • Use the Site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of the Site
  • Submit false or misleading information
  • Use automated tools to scrape or harvest data without permission
We may suspend or terminate your access for violations of these Terms.
8. Limitation of Liability
To the fullest extent permitted by law, Heartsong Herbs and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the Site or Products. Our total liability for any claim related to the Site or Products shall not exceed the amount you paid us for the specific Product giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
9. Indemnification
You agree to indemnify, defend, and hold harmless Heartsong Herbs and its affiliates from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of your use of the Site, purchase or use of Products, or violation of these Terms.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in Georgia, and you consent to personal jurisdiction there.
11. Changes to These Terms
We may update these Terms at any time by posting the revised version on the Site. The “Last Updated” date will indicate when changes were made. Your continued use of the Site after changes constitutes acceptance of the revised Terms.
12. Contact Us
For questions about these Terms or your orders, contact us at:
Heartsong Herbs
Email: info@heartsongherbs.com
Website: heartsongherbs.com